FAQs
Choosing the right support can feel overwhelming, especially if you’ve hired before, you’re not sure what you need, or you’re trying to avoid making another expensive mistake.
Hopefully you’ll find the answers you’re looking for below.
If not, I’d love to hear from you.
Getting Started
Where should I start?
If you’re new here, the best place to begin is a Business Support Strategy Session.
Rather than jumping straight into hiring or outsourcing, we’ll take a step back and look at your business as a whole. Together, we’ll identify what’s creating pressure, where support would make the biggest difference, and what your next step should be.
Sometimes that’s hiring someone. Sometimes it isn’t. Either way, you’ll leave with clarity.
I'm not sure what I need. Can you still help?
Absolutely.
In fact, that’s one of the most common reasons people reach out.
You don’t need to know whether you need an Administrative Assistant, Community Manager, project support or something else entirely.
Working that out is part of the process.
What exactly do you do?
I help Australian small business owners build the right support around their business.
That might mean helping you understand what support you need, connecting you with the right person, stepping in during a busy season, or giving you a supportive community to grow alongside.
Every business is different, which is why we always start with understanding your business before recommending solutions.
Working Together
Do I have to book a Business Support Strategy Session first?
For most new clients, yes. It gives us the opportunity to understand your business before making recommendations or stepping into a support role.
It also means any future support is built on solid foundations rather than guesswork.
What happens during a Business Support Strategy Session?
We’ll explore:
- what’s creating pressure in your business
- what’s working well
- where you’re spending your time
- what support you already have
- where the gaps are
- what your next step should be
You’ll leave with practical recommendations and a clear roadmap.
Can I work with you if I already know what I need?
Yes.
If you’re confident about the support you need, we’ll simply confirm that together before moving forward.
Do you offer ongoing support?
Yes – but only in limited circumstances.
I intentionally keep my capacity small so I can provide thoughtful, high-quality support to the businesses I work with.
Do you work with businesses outside Australia?
My services are designed primarily for Australian small business owners, although some services may be available internationally.
If you’re unsure, please get in touch.
Support and Hiring
Can you help me hire a Virtual Assistant?
Yes, but I don’t simply match people with Virtual Assistants.
I help you determine what kind of support your business actually needs before making introductions.
Sometimes that’s a Virtual Assistant, and sometimes it’s another type of business support professional.
What if I've hired before and it didn't work?
You’re not alone.
Most unsuccessful support relationships aren’t caused by hiring the wrong person – they happen because expectations, responsibilities or communication weren’t clearly established from the beginning.
That’s exactly what we work through together.
Do you recruit staff?
No. I’m not a recruitment agency.
I provide thoughtful introductions through my trusted professional network when I genuinely believe there’s a good fit for both sides.
Can you recommend specialists outside your own services?
Absolutely.
If I believe another professional is better suited to help you, I’ll happily point you in the right direction.
My goal is helping you build the right support – not keeping everything under one roof.
Project Support
What is Project and Transition Support?
Project and Transition Support provides experienced operational support during defined periods such as holidays, launches, relocations, family leave or other busy seasons.
It’s designed to help your business keep moving while you focus on what matters most.
Can I book Project Support at the last minute?
Sometimes, but availability is limited.
The best results come when we have time to understand your business before the support period begins.
Operation HQ
What is Operation HQ?
Operation HQ is an online community for Australian small business owners who want connection, accountability and practical support.
It’s a place to learn, collaborate and build a business that works with real life – not against it.
Do I need to work with you privately to join Operation HQ?
Not at all.
Operation HQ is open to business owners who align with the community’s values, whether or not they’ve worked with me one-to-one.
Practical Questions
How do payments work?
Payment terms vary depending on the service.
You’ll receive all pricing and payment information before we begin working together.
Do you offer payment plans?
For some services, yes.
If a payment plan would make things easier, please ask when you enquire.
What if we're not the right fit?
I’ll tell you.
One of my values is making sure people receive the support that’s genuinely right for them – even if that isn’t with me.
If I think another professional or service would serve you better, I’ll happily point you in the right direction.
Still have a question?
If you couldn’t find what you were looking for, I’d love to help.