Effective Date: 15/08/2026
Welcome to https://operationsupport.au/ (Site).
1. About these Terms
1.1 These Terms govern paid Community Partnerships provided by Amber Field trading as Operation Support, ABN 38 467 557 996 (Operation Support, we, us or our).
1.2 The person or entity applying for and purchasing the Community Partnership is referred to as the Partner, you or your.
1.3 These Terms, the accepted application, the Partnership Order and any written special conditions together form the Agreement between Operation Support and the Partner.
1.4 By signing a Partnership Order, accepting these Terms electronically or paying the first invoice, the Partner confirms that it:
a. has read and accepts the Agreement;
b. has authority to enter into the Agreement; and
c. is purchasing the Community Partnership wholly or predominantly for business purposes.
1.5 If there is an inconsistency between documents, the following order of priority applies:
a. any written special conditions signed or expressly accepted by both parties;
b. the Partnership Order;
c. these Terms; and
d. the accepted application.
2. Definitions
In this Agreement:
Business Day means a day other than a Saturday, Sunday or public holiday in Queensland.
Community means Operation HQ and its associated member spaces, sessions, directory, newsletter, resources and communication channels.
Community Partner means a business accepted by Operation Support for paid visibility associated with Operation HQ.
Confidential Information means non-public commercial, financial, technical, operational, member or personal information disclosed by one party to the other, but does not include information that is public other than through a breach of this Agreement, was already lawfully known, is independently developed or is lawfully obtained from another source.
Content means text, logos, trade marks, images, links, offers, resources, presentations, recordings or other material supplied or approved for the Community Partnership.
Fees means the amounts stated in the Partnership Order.
Initial Term means the initial three-month term for a monthly Partnership or the initial 12-month term for an annual Partnership, unless the Partnership Order states otherwise.
Member means a current member of Operation HQ.
Partnership Inclusions means the visibility and other deliverables recorded in the Partnership Order.
Partnership Order means the order form, proposal, checkout record or other written document confirming the Partner, Fees, term, start date and Partnership Inclusions.
Personal Information has the meaning given under applicable Australian privacy law.
Start Date means the start date recorded in the Partnership Order.
3. Nature of the Community Partnership
3.1 A Community Partnership is a paid commercial arrangement under which:
a. the Partner contributes financially to Operation HQ; and
b. Operation Support provides the agreed Partnership Inclusions.
3.2 Community Partner status is not:
a. an independent endorsement, review or personal recommendation by Amber Field;
b. a guarantee that the Partner will receive referrals, enquiries, leads, sales, website traffic, attendance or any other commercial result;
c. an exclusive arrangement within an industry or service category;
d. Operation HQ membership;
e. access to Member contact details, private conversations or Member data;
f. authority to contact Members directly; or
g. a partnership, agency, employment, franchise, joint venture or fiduciary relationship in the legal sense.
3.3 Each party remains an independent business and is responsible for its own decisions, acts, omissions, taxes, insurance, registrations and legal obligations.
3.4 The Partner has no authority to bind Operation Support or represent that it acts on behalf of Operation Support or Operation HQ.
4. Application and acceptance
4.1 Community Partnerships are subject to application and approval.
4.2 Operation Support may assess an application against matters including:
a. relevance to Members;
b. the accuracy and clarity of the Partner’s claims;
c. qualifications, registrations or licences where relevant;
d. reputation and customer experience;
e. pricing transparency;
f. alignment with Operation HQ’s community purpose and expectations;
g. privacy and promotional practices;
h. existing Community Partner representation; and
i. Operation Support’s capacity to deliver the Partnership properly.
4.3 Operation Support may accept or decline an application. Declining an application before an Agreement is formed does not require Operation Support to provide detailed reasons.
4.4 No Community Partnership begins until:
a. Operation Support has accepted the application;
b. the Partnership Order has been confirmed;
c. the Partner has accepted these Terms; and
d. the first payment has cleared.
4.5 Acceptance applies only to the business, services and claims described in the approved application. The Partner must obtain approval before using the Partnership to promote a materially different business, product, service or offer.
5. Partnership Inclusions
5.1 Operation Support will provide the Partnership Inclusions stated in the Partnership Order.
5.2 Unless the Partnership Order states otherwise, the standard Community Partnership may include:
a. a listing in the Operation HQ Community Partner directory;
b. the Partner’s approved logo, description, website link and contact pathway;
c. one approved Member offer, resource or bonus displayed with the listing;
d. an introductory post or announcement when the Partnership begins;
e. inclusion in periodic Community Partner communications; and
f. the opportunity to submit relevant resources or educational ideas for consideration.
5.3 The word opportunity does not guarantee publication, a workshop, a guest session, a newsletter feature, a social-media post or any other additional placement.
5.4 Guest sessions, workshops, events, co-created resources, campaigns and dedicated features are not included unless expressly stated in the Partnership Order or separately agreed in writing.
5.5 Operation Support may make reasonable operational changes to the format, timing, platform, placement or presentation of an Inclusion where:
a. the substance and overall value of the agreed Inclusion are not materially reduced; or
b. a change is reasonably required because of platform availability, Community safety, legal compliance or circumstances outside Operation Support’s control.
5.6 If Operation Support proposes a material reduction to paid Inclusions during the Initial Term, the parties will first try to agree on a reasonable substitute. If no reasonable substitute is agreed, the Partner may terminate the affected Partnership and receive a pro-rata refund for the undelivered portion.
5.7 Timing is subject to the Partner providing complete, accurate and approved Content by the requested deadlines.
6. Fees, invoicing and payment
6.1 The Partner must pay the Fees stated in the Partnership Order.
6.2 All Fees are in Australian dollars.
6.3 Unless the Partnership Order expressly says otherwise, Fees are inclusive of GST where GST applies. Operation Support will provide a valid tax invoice where required.
6.4 For a monthly Partnership:
a. the standard Fee is $99 per month unless another amount is recorded in the Partnership Order;
b. the Initial Term is three months;
c. Fees are payable monthly in advance; and
d. after the Initial Term, the Partnership continues month-to-month unless ended under clause 16.
6.5 For an annual Partnership:
a. the standard Fee is $990 per year unless another amount is recorded in the Partnership Order;
b. the Fee is payable in advance; and
c. the Initial Term is 12 months.
6.6 The Partner authorises recurring charges only where recurring billing is clearly disclosed and selected in the Partnership Order or checkout process.
6.7 Operation Support will provide notice before an automatic renewal as follows:
a. at least 14 days before a monthly Partnership renews beyond its Initial Term, as part of the Initial Term reminder; and
b. at least 30 days before an annual Partnership renews.
6.8 If an invoice or recurring payment fails:
a. Operation Support may notify the Partner and retry the payment;
b. the Partner must arrange payment within five Business Days;
c. Operation Support may pause unpaid Inclusions after giving written notice; and
d. Operation Support may terminate the Agreement if payment remains outstanding for ten Business Days after the due date.
6.9 Pausing Inclusions for non-payment does not extend the Partnership term unless Operation Support agrees otherwise in writing.
6.10 The Partner is responsible for any transaction, currency conversion or dishonour fee charged by its own financial institution. Operation Support will not charge a separate late fee unless that fee is disclosed in the Partnership Order and is a reasonable estimate of the resulting administrative cost.
7. Fee and term changes
7.1 Operation Support will not increase the Fee during the Initial Term.
7.2 After the Initial Term, Operation Support may change the Fee or standard Inclusions by giving at least 30 days’ written notice.
7.3 A change takes effect no earlier than the Partner’s next renewal after the notice period.
7.4 If the Partner does not accept a change, it may terminate the Partnership before the change takes effect without a cancellation fee.
7.5 Continuing the Partnership after the effective date of a notified change constitutes acceptance of that change.
8. Partner Content and approvals
8.1 The Partner must supply the Content reasonably required to deliver the Partnership Inclusions.
8.2 The Partner warrants that all Content it supplies:
a. is accurate, current and not misleading;
b. can be substantiated where it contains factual, performance, price, savings, health, income or other objective claims;
c. does not infringe another person’s intellectual property, privacy, confidentiality or publicity rights;
d. includes all material conditions, limits, expiry dates and eligibility requirements;
e. complies with applicable laws, professional obligations, advertising codes and platform rules; and
f. has all necessary permissions, licences and consents.
8.3 The Partner must not supply Content that:
a. is discriminatory, defamatory, abusive or unlawful;
b. makes unrealistic or unsubstantiated health, financial, income, business-growth or productivity claims;
c. disguises multi-level marketing, recruitment-based selling or a pyramid-style opportunity;
d. promotes an unlicensed or unqualified regulated service;
e. uses false scarcity, hidden fees or materially incomplete pricing; or
f. is inconsistent with the approved application or Community expectations.
8.4 Operation Support may:
a. edit Content for spelling, length, formatting, accessibility, house style and clarity without changing its material meaning;
b. request evidence supporting a claim;
c. request amendments before publication; or
d. decline or remove Content that reasonably appears inaccurate, unlawful, misleading, unsafe, irrelevant or inconsistent with this Agreement.
8.5 Operation Support will seek approval before making a material change to the meaning of Partner Content.
8.6 The Partner must review proofs or approval requests within five Business Days. A delay by the Partner may delay publication without creating an entitlement to a refund for the affected period, unless Operation Support agrees otherwise.
8.7 The Partner must promptly notify Operation Support if published Content becomes inaccurate, unavailable or unlawful.
9. Paid-partnership disclosure
9.1 The parties acknowledge that the Community Partnership is a commercial arrangement.
9.2 Operation Support may label Partner Content and placements using clear wording such as:
a. Paid Community Partner;
b. Sponsored;
c. Paid partnership; or
d. other wording that clearly communicates the commercial relationship.
9.3 The Partner must not ask Operation Support, Amber Field or any contributor to hide, minimise or use vague wording for the commercial disclosure.
9.4 If the Partner republishes Partnership Content, it must retain any disclosure required to prevent the content from being misleading.
9.5 A paid placement must not be presented as an independent customer review or as proof that Amber Field has personally used or endorsed the Partner’s product or service unless that statement is true and separately approved.
10. Intellectual property
10.1 Each party retains ownership of intellectual property it owned or developed independently of this Agreement.
10.2 The Partner grants Operation Support a non-exclusive, royalty-free, revocable licence during the term to use, reproduce, resize, format and display the approved Partner name, logo, trade marks and Content solely to deliver and promote the Community Partnership.
10.3 Operation Support may retain archival copies of past partnership materials for legal, record-keeping and portfolio purposes, but must not continue presenting the Partner as current after the Partnership ends.
10.4 Operation Support grants the Partner a non-exclusive, revocable licence during the term to use any approved Operation HQ Community Partner badge supplied by Operation Support, subject to brand instructions.
10.5 The Partner must stop using the Community Partner badge and remove statements suggesting a current Partnership within ten Business Days after the Partnership ends.
10.6 Neither party may register, challenge, imitate or misuse the other party’s business name, trade marks, branding or other intellectual property.
10.7 Unless otherwise agreed in writing, intellectual property created for a separately scoped workshop, resource or campaign will be dealt with in the separate scope for that work.
11. Member privacy and direct contact
11.1 Operation Support will not provide the Partner with Member lists, private Community content or Member contact details unless the relevant Member has given express permission for a specific introduction.
11.2 The Partner must not:
a. scrape, copy, record, export or compile Member information;
b. add a Member to a marketing list without valid consent;
c. send unsolicited promotional messages to Members;
d. use information obtained through the Partnership for an unrelated purpose; or
e. attempt to bypass Community privacy or promotional controls.
11.3 If a Member chooses to contact the Partner, the Partner becomes responsible for handling that person’s information in accordance with its own privacy obligations and applicable law.
11.4 Each party must use reasonable administrative, technical and organisational safeguards for Personal Information it handles under the Agreement.
11.5 A party must promptly notify the other if it becomes aware of unauthorised access, disclosure, loss or misuse of information connected with the Partnership that may materially affect the other party or Members.
11.6 Nothing in this Agreement gives the Partner a right to send commercial electronic messages without the consent and identification requirements required by law, or without providing a functional unsubscribe method where required.
12. Community access and conduct
12.1 Partnership does not include access to the private Community.
12.2 If the Partner separately purchases a membership, it must comply with the same Community terms and guidelines as every other Member.
12.3 Partner status does not provide additional promotional rights inside the private Community beyond the approved Partnership Inclusions.
12.4 The Partner must not:
a. send unsolicited sales messages to Members;
b. pressure Members to buy, refer or promote the Partner;
c. imply that Members or Operation Support are required to prefer the Partner;
d. disrupt Community spaces or events; or
e. use the Partnership in a way that reasonably risks Member safety, privacy or trust.
13. No exclusivity or guaranteed recommendation
13.1 The Partnership is non-exclusive.
13.2 Operation Support may partner with, list, mention, introduce or recommend other businesses, including businesses offering similar or competing services.
13.3 When Amber Field makes an individual recommendation or introduction, she may consider fit, experience, availability, price, capacity and the person’s particular needs.
13.4 Paid Partner status does not determine or guarantee an individual recommendation.
13.5 Operation Support may pause new applications in a category if further Partner listings would reduce usefulness or clarity for Members. This does not create exclusivity for an existing Partner.
14. Partner services and Member relationships
14.1 Operation Support is not a party to any contract between the Partner and a Member or other person who contacts the Partner.
14.2 The Partner is solely responsible for:
a. its products and services;
b. quotations, contracts, invoices and payments;
c. advice and representations it provides;
d. professional qualifications, registrations, insurance and compliance;
e. customer service, complaints, refunds and remedies; and
f. determining whether a customer or engagement is suitable.
14.3 The Partner must not represent that Operation Support guarantees, supervises or accepts responsibility for the Partner’s work.
14.4 Operation Support may receive feedback or complaints about a Partner. Operation Support may seek information from the Partner and take proportionate action under clause 16, but is not required to resolve a private dispute between the Partner and another person.
15. Confidentiality
15.1 Each party must:
a. keep the other party’s Confidential Information confidential;
b. use it only to perform or receive the benefit of the Agreement;
c. disclose it only to personnel or professional advisers who need it and are bound to protect it; and
d. protect it using reasonable care.
15.2 A party may disclose Confidential Information where required by law, provided it gives notice where legally permitted.
15.3 This clause continues after the Agreement ends.
16. Cancellation, suspension and termination
16.1 Cancellation during the Initial Term
a. The Partner may cancel a monthly Partnership during the three-month Initial Term by giving at least 30 days’ written notice.
b. If the cancellation takes effect before the end of the Initial Term, the Partner must pay the lower of:
i. the Fees that would otherwise have fallen due for the remainder of the Initial Term; and
ii. one monthly Fee.
c. The parties acknowledge that the limited amount in clause 16.1(b) contributes to the unrecovered cost of application review, onboarding, content preparation and initial placement. It is not intended as a penalty.
d. The Partner may cancel an annual Partnership during the Initial Term by giving at least 30 days’ written notice. Operation Support will refund the unused whole months after the cancellation takes effect, less:
i. any discount the Partner received compared with the monthly price for the elapsed period; and
ii. an administration amount equal to one monthly Fee.
e. No cancellation amount applies where the Partner terminates because Operation Support has materially breached the Agreement and has not remedied the breach under clause 16.5.
16.2 Cancellation after the Initial Term
a. After the Initial Term, either party may end a monthly Partnership by giving at least 30 days’ written notice.
b. A monthly cancellation takes effect at the end of the current paid billing period falling after the notice period. No further recurring charge will be taken after that date.
c. An annual renewal may be cancelled before the renewal date by giving written notice. If notice is received after renewal, clause 16.1(d) applies to the renewed annual term.
16.3 Operation Support termination for convenience
Operation Support may end the Partnership without alleging fault by giving at least 30 days’ written notice and refunding any prepaid Fees for the period after termination.
16.4 Suspension
Operation Support may temporarily pause Content or Inclusions where reasonably necessary to:
a. investigate a credible legal, safety, privacy, conduct or misleading-claims concern;
b. prevent likely harm to Members or the Community;
c. respond to non-payment; or
d. comply with law or a platform requirement.
Operation Support will notify the Partner as soon as reasonably practical and will not keep an Inclusion suspended longer than reasonably necessary.
16.5 Termination for breach
Either party may terminate the Agreement by written notice if the other party:
a. materially breaches the Agreement and does not remedy a breach capable of remedy within ten Business Days after receiving written notice; or
b. suffers an insolvency event, except where termination on that basis is prohibited by law.
16.6 Immediate termination
Operation Support may terminate immediately where the Partner:
a. seriously breaches Member privacy or misuses Member information;
b. engages in unlawful, fraudulent, threatening or seriously misleading conduct;
c. supplies Content or services that create a material safety risk;
d. asks Operation Support to conceal the paid nature of the Partnership;
e. materially misrepresents qualifications, registrations, pricing or business identity;
f. repeatedly breaches Community promotional boundaries after warning; or
g. acts in a way that makes continuing the association reasonably likely to cause material legal or reputational harm to Operation HQ.
16.7 Where Operation Support terminates under clause 16.5 or 16.6 because of the Partner’s breach:
a. the Partner remains responsible for Fees properly due up to termination;
b. Operation Support may deduct reasonable, documented costs caused by the breach from any prepaid refund; and
c. any remaining unused prepaid amount will be refunded unless withholding it is reasonably necessary to meet an existing claim or is otherwise permitted by law.
16.8 After termination:
a. Operation Support will remove current Partner listings within a reasonable period, usually ten Business Days;
b. each party must stop representing that the Partnership is current;
c. accrued rights and payment obligations remain enforceable; and
d. clauses intended to continue, including confidentiality, intellectual property, privacy, liability and dispute provisions, survive.
17. Cancellations of additional activities
17.1 A workshop, event, campaign, guest session or co-created resource must have a separate written scope if it involves work beyond the standard Partnership Inclusions.
17.2 That scope should state preparation deadlines, cancellation terms, recording permissions, intellectual property, promotion, fees and expenses.
17.3 Unless a separate scope states otherwise, neither party is required to provide an additional activity merely because it was discussed or proposed.
18. Results and analytics
18.1 Operation Support does not guarantee:
a. audience size;
b. views, clicks or engagement;
c. enquiries, leads, referrals or sales;
d. Member attendance at a particular activity; or
e. any return on investment.
18.2 Any audience or performance information provided before purchase must be factual, current to the date stated and understood as historical rather than a guarantee of future performance.
18.3 Operation Support will provide only the reporting expressly stated in the Partnership Order.
18.4 The Partner must assess whether the Community Partnership is suitable for its own objectives and budget.
19. Consumer and statutory rights
19.1 Nothing in this Agreement excludes, restricts or modifies a right, guarantee, condition, warranty or remedy that cannot lawfully be excluded or limited.
19.2 Where a non-excludable guarantee applies and the law permits liability to be limited, Operation Support’s liability is limited, at Operation Support’s option, to:
a. supplying the affected services again; or
b. paying the reasonable cost of having the affected services supplied again.
20. Liability
20.1 To the extent permitted by law, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of opportunity, loss of goodwill or loss of anticipated savings arising from the Agreement.
20.2 Clause 20.1 does not exclude direct loss arising from:
a. fraud or wilful misconduct;
b. breach of confidentiality or privacy obligations;
c. infringement or misuse of intellectual property;
d. personal injury, death or property damage caused by negligence; or
e. liability that cannot lawfully be excluded.
20.3 Subject to clauses 19 and 20.2, each party’s total aggregate liability arising from the Agreement is limited to the greater of:
a. the Fees paid or payable under the Agreement in the six months immediately before the event giving rise to the claim; and
b. $1,000.
20.4 Each party must take reasonable steps to minimise any loss it suffers.
21. Mutual indemnities
21.1 Each party (Indemnifying Party) indemnifies the other party and its personnel against third-party claims, losses, damages and reasonable legal costs to the extent caused by:
a. the Indemnifying Party’s breach of this Agreement;
b. negligence, fraud or wilful misconduct by the Indemnifying Party;
c. infringement of a third party’s intellectual property or privacy rights by material supplied by the Indemnifying Party; or
d. unlawful or misleading claims made by the Indemnifying Party.
21.2 The indemnity is reduced to the extent the other party caused or contributed to the loss.
21.3 The party seeking indemnity must:
a. notify the Indemnifying Party promptly;
b. provide reasonable cooperation; and
c. not settle the claim in a way that imposes liability or an admission on the Indemnifying Party without consent, which must not be unreasonably withheld.
22. Insurance
22.1 Each party must maintain insurance reasonably appropriate to its business, services and risks.
22.2 Where the Partner provides a regulated or professional service, Operation Support may request reasonable evidence of current qualifications, registrations and insurance before or during the Partnership.
22.3 Failure to provide reasonably requested evidence may result in the relevant Content being withheld or the Partnership being suspended until the matter is resolved.
23. Complaints and disputes
23.1 A party with a concern must first give written notice describing:
a. the issue;
b. the outcome sought; and
c. any action already taken to resolve it.
23.2 Within ten Business Days after notice, authorised representatives of both parties must attempt in good faith to resolve the dispute.
23.3 If the dispute is not resolved within 20 Business Days after the initial notice, either party may propose mediation with an independent mediator agreed by the parties.
23.4 The parties will share the mediator’s fees equally unless they agree otherwise.
23.5 Nothing in this clause prevents either party from:
a. seeking urgent interlocutory or injunctive relief;
b. exercising a statutory right; or
c. commencing proceedings where a limitation period is about to expire.
23.6 While a dispute is being resolved, both parties must continue performing obligations not directly affected by the dispute where reasonably possible.
24. Events outside reasonable control
24.1 Neither party is liable for delay or failure caused by an event outside its reasonable control, including serious illness, natural disaster, widespread telecommunications or platform failure, government action, industrial disruption or emergency.
24.2 The affected party must:
a. notify the other party as soon as reasonably practical;
b. take reasonable steps to reduce the effect; and
c. resume performance when reasonably able.
24.3 Payment obligations already due are not excused by this clause.
24.4 If a material obligation cannot be performed for more than 30 consecutive days, either party may terminate the affected Partnership on written notice. Operation Support will refund prepaid Fees for undelivered periods, less the reasonable value of Inclusions already delivered.
25. Notices
25.1 A notice under this Agreement must be in writing and sent to:
a. Operation Support at connect@operationssupport.au and any additional notice address stated in the Partnership Order; and
b. the Partner at the email address stated in the Partnership Order.
25.2 A notice is taken to be received:
a. when the sender receives confirmation of delivery; or
b. if sent after 5.00 pm at the recipient’s location or on a non-Business Day, at 9.00 am on the next Business Day,
unless the sender receives a delivery failure notice.
25.3 Each party must promptly notify the other of changes to its notice details.
26. General
26.1 Governing law: This Agreement is governed by the laws of Queensland, Australia. The parties submit to the courts of Queensland and courts entitled to hear appeals from them.
26.2 Assignment: Neither party may assign or transfer this Agreement without the other party’s written consent, which must not be unreasonably withheld. Operation Support may transfer the Agreement as part of a genuine sale or restructure of the Operation HQ business if the transferee assumes the obligations and the transfer does not materially reduce the Partner’s rights.
26.3 Subcontracting: Operation Support may use suitable contractors to help deliver administrative, platform, design or communication elements of the Partnership, while remaining responsible for the agreed Inclusions.
26.4 Entire agreement: The Agreement records the entire agreement about the Community Partnership and replaces earlier discussions or representations about it, except rights arising from misleading or deceptive conduct cannot be excluded.
26.5 Variation: Except for changes permitted under clauses 5.5 and 7, a variation must be in writing and accepted by both parties.
26.6 Severability: If a provision is invalid or unenforceable, it will be read down to the minimum extent necessary or severed. The remainder continues.
26.7 Waiver: A failure or delay in exercising a right is not a waiver. A waiver must be in writing and applies only to the specific instance stated.
26.8 No adverse interpretation: The Agreement must not be interpreted against a party merely because that party prepared it.
26.9 Electronic acceptance: The Agreement may be accepted electronically and in counterparts. Electronic acceptance has the same effect as a signature.
26.10 Headings: Headings assist readability and do not affect interpretation.